pbts

Greetings

I cannot get my M6 to format itself or respond properly when I plug it in. There is a fat32 filesystem there (I can see it with fdisk -l on Linux), but it doesn't have any of MUSIC, VIDEO and the other directories I expect. Here's what I've tried:

* Add new firmware: if I click on the drive in Windows Explorer so I can drop the firmware image files there, I am prompted to format the device. Doing so doesn't really accomplish anything. If I place the file there from Linux, nothing happens.
* Hard reset (should clear everything, according to the FAQ): no change. The display shows 0/0 music, no directories
* Format (according to the FAQ): no change, 0/0 music, no directories
* Finally I tried the DFU tool instructions from the FAQ. While the machine is on, I hold down 'M' and the power button, then plug in the USB. Nothing happens. I do not get prompted to install device drivers, etc. So I cannot proceed with the instructions, afaict.

Can someone help me out here? I'd really like some music again. I'm afraid I'm just missing some simple step...

Thanks!
pbts

madman

For the format option to work the player must first be in an off state it will not work if the player is turned on when you press the buttons.

I suggest you hold down the enter button (arrow) at the bottom of the touch strip for 30 sec or so to reset the player and ensure it is off. Then press and hold the << REW button whilst you power on the player. after a few seconds you should get a green formating screen. Once complete you will need to connect the player and reload the resource.bin that matches the firmware version currently installed on your player.

pbts

You're my hero. Thank you very much!