Letter to Meizu

Hi

Since the release of the new FW 0.9.2.6, many users have complained about Meizu, the M8, the missing "final" FW, etc. Many users seem to be fed up with Meizu's behaviour, as is also visible in this thread.

So my idea is:

we here in the forum start a kind of petition for the international users of the M8, which we will then send to Meizu, either via internet or even as a package (hell, I would even pay the postage, even I am on a student loan :-)

So, if you have any ideas what would be the best way to send our ideas and complaints to Meizu, if you have arguments, if you are not satisfied with the way things are going, post your suggestions here. Together, we will surely be able to create something. Also, we would need an native English-speaker (or even better Chinese!) who can formulate the final letter, since my English is pretty weak :-)

BTW:

- I don't want to discuss the matter of the M8 being an Chinese phone, or the M8 having a bad hardware, but I would like to give a platform for those who are fed up with the latest FW's and that there is still no final firmware. So no "u bought a chinese phone, u can buy an iphone if u don't like it" and similar stuff.

- This has nothing to do with the guys who are working on their own projects, like CE/Android. They are doing a great job, and if I could, I would help them. But since I am not able of programming, I try this way to support our M8-users.

- Mods/Admins: if you agree with my idea, maybe we can make this thread a sticky for the time being? I want this whole thing to get done as soon as possible.

i think an email is a better idea.
nice2know_u sended meizu a very long and detailed mail.
i think he will report soon

It's a good idea but I think people have tried writing to Meizu and they just say they don't care about international users as it's designed for use in China. Anyway if you're going to do it some of the key points you should include are:

• Standard keyboard needs to be able to set EN (or other language) as default.
• Numbers should only need to be stored in one format (i.e. not +447... and 07... in UK).
• MMS should work outside of China.

I think these are the major software issues outside of China. Good luck if you do do this.

P.S. I am a native English speaker and I'd be happy to look over a final draft and iron out the language.

Originally Posted by Rich4443

It's a good idea but I think people have tried writing to Meizu and they just say they don't care about international users as it's designed for use in China.

Yeah, but if we write the letter together and sign it together, maybe the effect will be different, because there won't just be one signature, but maybe 10, 50, 100...?

Heya d3lt4! I'm with you! Thanks for doing this! How bout also starting a thread thanking those in the CE/Android project to show our appreciation? Just a suggestion! :P

Originally Posted by Rich4443

• Standard keyboard needs to be able to set EN (or other language) as default.
• Numbers should only need to be stored in one format (i.e. not +447... and 07... in UK).
• MMS should work outside of China.

Be patient. There are signs that the m8 will be released in france.
MMS works outside from china and there are bigger problems than the number format.

Originally Posted by crimson05

[/LIST]Be patient. There are signs that the m8 will be released in france.
MMS works outside from china and there are bigger problems than the number format.

Agreed! I think they should solve the problems facing some users including myself on the call quality or lack of, i didnt have a problem with the call quality while using the 0.9.1.10 FW but ever since using the 0.9.2.6 ppl i wont be able to able to hear the caller until about 5 seconds later or sometimes never and i have to call back. I tried by reverting to the older 9.1.10 and my calls were fine but switching back to .9.2.6 would give me this probs again.

I had that problem too. I was in a call but neither of us could hear each other. And it was permanent, not like first 5 seconds. It only happened once (although it still happened when I called back 2 or 3 times) but never since. I'm on 0.9.1.5. :-S

Originally Posted by crimson05

[/LIST]Be patient. There are signs that the m8 will be released in france.
MMS works outside from china and there are bigger problems than the number format.

I am being patient.
I've had my M8 for several months and these problems haven't bothered me too much. It's a brilliant phone. Also MMS only works for sending and not receiving in most countries from what others have said on here...

However I think these are all big enough problems to mention to Meizu in this letter. Especially since it seems to me that none of them should be too hard for Meizu to fix.

If the M8 is released in France they will probably address all these issues anyway. Also using the default keyboard will make text field input work with opera which is another annoyance. :-)

@Rich4443 - Just tried reinstalling 9.2.5 again and i same thing again, so that is proof beyond doubt that there is indeed a serious problem with this firmware and Meizu stating that there is no support for this phone outside of china is a typical way or getting out of trouble, i should know because i used to work for a chinese company manufacturing 'instruments' for the asian market and whenever anyone using the products were from europe or the states were to lodge a complain the same excuse would be given...

If people did decide to do this I think a few things should be done in an effort to really get the issues heard.

Firstly I would get a chinese and english speaker to translate the whole thing into chinese, they are much more likely to take notcie if its in their native tounge.

Secondly I would send both a hard copy in the post and an email.

Thirdly I would point out that many of the FW issues are not only issues that are faced by international customers as they affect chinese users too.

Fourthly I would point out that we here are not trying to patronise as many people love the M8 and want to continue to show support for Meizu, but really just want to help get the device performing to it's full potential.

Lastly it may be worth saying that there are quite a few knowledageble people here who are willing to help for free, particularly with trouble shooting and bug identifying aswell as international language translations/website material/documentation etc.

@sere83: very good points, thank you! Do we have a Chinese speaking member here? I don't know of any, but I might ask at our local university for a translation. But first let's find the points to mention to Meizu.

see here
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The forum is discussing the signal & gprs problems, but no official reply.

It's a absolute fuck phone!!!

Originally Posted by xfocus

see here
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The forum is discussing the signal & gprs problems, but no official reply.

It's a absolute fuck phone!!!

Hi xfocus! I think calling the m8 a absolute f*** phone is a lil unfair coz this phone has really good hardware, and i believe the f***s should really go to the development team at meizu for not adressing this issues with thier FW's after so many complains and such a long time span! God bless the modding and development team here at meizume!

Well, bos my poor english,i can understand some of your problems in FW 9.2.6.

such as CANNOT set EN ime as default, also in CHN ime

if you want to write any letter to MEIZU, i think i can trans it into chinese,but i think you can sent a native language email to MEIZU also .

the bugs in 9.2.6 should be found ,no metter the user be in or out of china

because the UI just change the CHN and ENG command i think.

MMS,of course , in bbs.meizu.com , somebody complains it, i don't use it,maybe i should try it?? give the result later

well, glad to meet everybody here~~

if any one need chinese software help, post a msg to me

I was so proud having a mizu. I believed that the mimi m8 was first on market - before the iphone. But now i'm very dissapointed, no working firmware in more than 6 mothts. For me, the M8 is just an other iPhone Fake. Feel sorry for MEIZU !

If you do decide to finalise the letter, it would definitely be best to put a positive spin on it - it will achieve more in china than simply a list of demands/complaints. Thank them for an excellent piece of kit and of course mention the improvements which could be made and are important for their "early innovator" international customers. Dealing with the Chinese it is very important to "give face" or to (as well as make them feel as if you are on their side and supporting them) make it obvious you have a great deal of respect for them - in tone as well as content - or it will achieve nothing (other than making you feel better!).

Sorry for stating the blindingly obvious, I'm sure everyone knows all of this already...

Saying that, I think the phone is a great, could be better with a few minor improvements, but still a very useful piece of kit. It is a new phone after all - and the software is getting better and better - Mbar Maps is fantastic!

Anyone had a problem with the mail function jumbling up a few letters and cutting emails short? (gmail + FW 9.2.6)

Originally Posted by chrisoh

Hi xfocus! I think calling the m8 a absolute f*** phone is a lil unfair coz this phone has really good hardware, and i believe the f***s should really go to the development team at meizu for not adressing this issues with thier FW's after so many complains and such a long time span! God bless the modding and development team here at meizume!

Hi,chrisoh
I think,Any electronic equipment manufacturers be able to assemble a M8 with more powerful hardware. But the key point is how to make these powerful hardware to give full play to the performance of their.In this regard,M8 has failed.

btw, I hope you can understand my poor English -_-!

Originally Posted by xfocus

Any electronic equipment manufacturers be able to assemble a M8 with more powerful hardware. But the key point is how to make these powerful hardware to give full play to the performance of their.In this regard,M8 has failed.

I do agree with you.

I also think we should try to get the attention from a meizu official,
to contribute at this forum.
Main reason is that their forum at meizu.com does not seem to work for international people, and with this i mean it is to strict and it does seems that when someone tries to post something over there, there is no reaction.

Over here we are willing to help each other, and meizu is very lucky with it,
surely if one day they would like to go international.

Cause for now they give me the feeling that our opinion does not count at all. And this means that iff they launch an international followup device for m8 the chance is becoming smaller with the day that i would buy it.

Ok, there aren't as many replies as I expected :-) So I think now of the following build-up for a letter:

1) Thanking for a great piece of hardware.
2) Pointing out some great things they have fixed in the past FWs.
3) Mentioning things that still need improvement.
4) Explaining them that we are an international community and can offer them our support for their international version, e.g. translations, apps, projects, etc.

What do you guys think of this?

Furthermore, I need help for points 2) and 3), because I still use FW 0.9.0.5 and don't know anything about major problems :-)