hard reset?

i'm trying to hard reset my meizu but every time i hold down the power button and the fastforward button at the same time, it just shuts down regularly and doesn't reset like i want it to. what am i doing wrong? this is annoying me. i remember i used to be able to do it before.

you have to hard reset it while it's OFF not on

Originally Posted by stranded

you have to hard reset it while it's OFF not on

but could you explain how it's done?