Broken lcd

I received my Meizu SL 8gb player and when I turned it on I saw it was broken on the lcd display.

I don't know if it's cause of the delivering or something else. I just opened the box and it was broken.

What should I do?

Where did you buy it from? Did you pay for insurance ?

what do you mean with "broken"? The LCD has a crack and is physically damaged, or the LCD just does not work as you expect?

Originally Posted by oxyg3n

Where did you buy it from? Did you pay for insurance ?

From the Meizu's site. And yes, I payed for insurance.

Originally Posted by papa4narchia

what do you mean with "broken"? The LCD has a crack and is physically damaged, or the LCD just does not work as you expect?

The display has a crack. Here is the pic



The crack is in the upper right corner.

Contact seller. Sellers responsibility if it's like that on arrival.

I received the pack this Saturday, are they going to refund me? If yes, I'm going to write them and ask for that.

Yes, if it was like that on arrival.

Yes it was like in the photo.

They might tell you to send it back before refund, which will probably cost a lot. You can send the player-only without accessories in a envelope, this will save you a lot money. I doubt that they will refund the shipping cost. And I don't think that they will send you a refund, but a replacement.

Originally Posted by Fedek

I received the pack this Saturday, are they going to refund me? If yes, I'm going to write them and ask for that.

Why wouldn't you report the broken LCD to them right away?

Originally Posted by DimaMP4

They might tell you to send it back before refund, which will probably cost a lot. You can send the player-only without accessories in a envelope, this will save you a lot money. I doubt that they will refund the shipping cost. And I don't think that they will send you a refund, but a replacement.

It's not a problem to send back just the player, and I don't want a refund but a replacement.
I'm waiting for them to respond

Yeah, if you bought it from a trusted seller, no worries.

At which email should I write?
market@meizu.com or meizu@globalsources.com

I sent a mail at the first email but I'm still waiting for an answer. Can anyone help me contacting Meizu?

Did you buy it directly from Meizu? If so, just use their main contact E-Mail, or Call them if at all possible.

As far as I know, you can not buy them directly from Meizu. Direct Sources is a website that sells many different products, so if you bought it from them I would contact them or the seller that you bought it from.

Originally Posted by mbarry

Did you buy it directly from Meizu? If so, just use their main contact E-Mail, or Call them if at all possible.

I wrote to both the emails, and I'm not having any answer.

I can't call..my english isn't perfect

I would really appreciate if someone help me. Since I only have 6 days of guarantee left.

contact the PLACE where you BOUGHT it from..like if you got from ebay contact the seller who sold it to you.

I bought it from en.Meizu.com site.

And they doesn't answer to my emails.

Originally Posted by Fedek

I bought it from en.Meizu.com site.

And they doesn't answer to my emails.

Hi "Fedek"
About contacting Meizu, 11 days ago I did send too a mail to both address about a question about they should fix a very annoying bug in the firmware. Over 200 people have pleased for it here to be fixed.
Now I'm still waiting an answer like you.
You are not alone with the having trouble getting through.
There are some people around here too there should work hard to get even a single reply. I don't know why.
Either they are slow, can't read English or maybe they just only read there mails when they get bored. :P

Try sending the mail again. It might be the only thing there works.

I think the best solution is to call, because you actually have someone there. Try to put together what you plan to say on a piece of paper and just read it.