Originally Posted by amyyi
not helpful!
Well, it is helpful because it says it works for others, meaning there is probably something wrong with his/her own setup or connection, and it's not a fault of the server at the other end. So that's a pointer right there!
Now if he/she needs additional assistance then it's a good idea to share additional information so others can help, such as
- which link is not working? The first or the second link?
- What platform (type of computer and the OS) is used?
- Which browser is used?
- What's the browser setting for languages, etc.