My row with Cowon America / Jetaudio via Amazon...

frownking

This is long. Sorta a rant in slow motion. I think Cowon America support is the worst I've ever seen... and they are bad liars as well...

***SPOILER ALERT***
apparently they block all comcast addresses cause they are spam
*****************

I ordered a Meizu m6... then found out it has no book mark feature. I wanted to return it, and to get a Cowon D2, which does.


On May the 17th I sent this email to Jetaudio via the Amazon site...

"I'd like to return my M6 SL. Its not actually received yet. I would like a refund. How do we go about it?"

I never got a response.


I then looked up Jetaudio, and found their real company address. Called their support phone #, which directed me to their website, which asked me to email them with questions. I did. I never got a response. I did see a note that they don't accept returns for refunds on non Cowon products.. not that they mention this on the Amazon storefront site named Jetaudio.


On May the 27th I left this review of my transaction...

"Three emails. Not one response. Had to Ebay this player at a loss. Secondly, they aren't authorized distributors and don't offer a return policy apparently... judging from their site. I am not sure though, since they refuse to answer my emails. You'd get better service from guys selling stuff out the back of some unmarked white van in a deserted alley."


On May the 28th I received the following message from Jetaudio...

We never received any correspondence of any emails for any return requests. We are not a back alley vendor and we are not responsible that your email carrier did not send us confirmation of any emails. We answer all our customer requests and as you can tell from our rating it has been so for many years. You can contact me directly at james@cowonamerica.com or through Amazon. I would greatly appreciate that you remove this feedback that does not properly describe this transaction.


I sent them the following message, with the amazon confirmation you sent to me attached as a forward...

Here's my proof that I asked for a return from your company, and never got a reply.

My three communications with your company that were never replied to... A RMA request via the website, an email requesting a tracking #, and this one, requesting a return.

So you blame my email carrier? Blame yourself.


And that same day they reply with...

You sent an inquiry through a Comcast address that filters our emails out as spam from our experience with other customers. This is something we cannot control at our end when your carrier does not direct our emails correctly. I am not pushing blame for any miscommunication. We received an inquiry from you that failed to provide an order number and we replied back asking for one, and received no response from you. We can accept the return for a refund and arrange shipping if you need it. Please let us know and it would be great if you can remove the feedback. This was beyond our control. I am sorry for the inconvenience.

Thank you,
Jet Audio

[All correspondences through Amazon.com have the order number and product all over it]

and I reply with...

You told me you never received a communication from me! You also told me my email was to blame! And now you say you did, and asked for an order number. Bummer. I guess email is getting really hard to trust these days. But not you right? Because if you took responsibility for your actions, your support wouldn't suck.

Also... You just told me you filter comcast email addresses? All of them? Amazing! Do you have any clue how many Comcast email addresses there are? Really? REALLY!??!!?

Since your memory seems to be short, I had to sell my stupid player at a loss as you filtered out my email and sent me an invisible response asking for an order number, and since you you've permanently disabled your customer service number... Sending it to a voice mail recording saying to send you an email.. Which you filter.

Guess what. Your support sucks. Got a boss? I'd love to chat with him. If you don't have a boss I can get in touch with then I'll take my issues to Amazon and Cowon Korea.


and they reply with...

We are just trying to assist with the error that has occurred and you seem to have a hard time understanding that we are not blaming anyone and if you wish we will take blame for the miscommunication. You do not need to make snide remarks to our representatives and make empty threats. We are sorry you are unhappy with the transaction. Please feel free to contact us with anymore questions or concerns. Have a wonderful day.

Thank you,
Jet Audio

and they then post this response to my feedback for the transaction...

Seller Response: "This customer obviously does not know how email servers work and how we are not responsible if their carrier will not accept our emails. Contact customer to resolve issue only to find that they are irrational and uncompromising." Date: 5/28/2008


So I reply...

I assure you my threats aren't empty. I asked you to make a supervisor available to me, or I would take it up with Amazon and the Cowon main office, and I shall... I have no real difficulty filing a grievance with Amazon, and with shooting off emails to Park Namkyu and Cowon Korea about our exchange here, as well as letting people know via forums, and reviews.

Remember you are asking me to remove negative feedback about a transaction that I feel quite negative about. You haven't said and haven't done anything to make me feel any differently about it.

Oh. Well, nameless entity, I am sure others won't feel so assured of your superior moral ground. After all, you did fail to help me regarding this transaction, and wish only to remove my negative feedback from your Amazon storefront.


And so I've sent it off to Amazon and Cowon Korea... and offer this for your perusal...

teebeeykk

Meizu M6 has book mark feature, 3 bookmarks/txt file.

Err0r

I'm sure JetAudio has different people answering mails and go through a large amount of mails to work through every day. I don't think they lied to you or tried to piss you off on purpose.

DaremoS

Gosh... there is company named JetAudio that sells M6SL, like the product of Cowon who manufactured D2. All this thru Amazon

Oh God... I need a chill pill!!!