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You don't have to upgrade the firmware if you don't wish to, but I love the stuff it added, you can look through the version history to find what was updated. Album art being one of my favorites.
As far as problems with it, I have only had mine about a month but it works great. Every product has people who have problems with it, and they tend to be more vocal than those with no issues. So just remember a forum is where ppl go to find answers and fixes but taken as a whole I'd say its a fairly normal percentage of problems compared to other quality problems. Some may disagree, but I am very satisfied with my purchase.
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